Letter to NJ Transit, From a Frustrated Commuter
Founder of SOMA Commuters wants NJT to reimburse him for lost revenue from Monday morning bus fiasco.
The following email was sent by Scott Greenstone to James Weinstein, Executive Director of NJ Transit, at 12:20 p.m., Monday, Nov. 12. Greenstone founded SOMA Commuters (@SOMACommuters) in the wake of Hurricane Sandy, to help commuters "navigate the ever confusing schedules, delays, and issues surrounding the New Jersey Transit and other local commuting options." Greenstone sent a copy of the email to Patch.
I just got to my office. Took me 6 hours door to door because of your staff's incompetence at the South Orange Train station. As I mentioned previously, we were told by your staff at 7:15 that the trains were suspended and to get on the bus. As you are aware, there was a bad accident at the tunnel this morning. It took the bus 4.25 hours to get to work.
However, 10 minutes after we boarded the bus, a train came to South Orange and had plenty of seats. 15 minutes later, another train shows up, again with plenty of seats. As a result I lost 4 hours of revenue because your staff provided incorrect information to us.
As promised, I have attached an invoice for my lost revenue and for the train ticket that the driver would not return to me. I expect payment within 7 days of receipt. Please mail the payment to
If payment is not received within the allotted time, appropriate steps to collect will be taken.
I thank you for your prompt attention to this matter.