Letter to NJ Transit, From a Frustrated Commuter

The following email was sent by Scott Greenstone to James Weinstein, Executive Director of NJ Transit, at 12:20 p.m., Monday, Nov. 12. Greenstone founded SOMA Commuters (@SOMACommuters) in the wake of Hurricane Sandy, to help commuters "navigate the ever confusing schedules, delays, and issues surrounding the New Jersey Transit and other local commuting options." Greenstone sent a copy of the email to Patch.

I just got to my office. Took me 6 hours door to door because of your staff's incompetence at the South Orange Train station. As I mentioned previously, we were told by your staff at 7:15 that the trains were suspended and to get on the bus. As you are aware, there was a bad accident at the tunnel this morning. It took the bus 4.25 hours to get to work. 

However, 10 minutes after we boarded the bus, a train came to South Orange and had plenty of seats. 15 minutes later, another train shows up, again with plenty of seats. As a result I lost 4 hours of revenue because your staff provided incorrect information to us. 

As promised, I have attached an invoice for my lost revenue and for the train ticket that the driver would not return to me. I expect payment within 7 days of receipt. Please mail the payment to

Scott Greenstone

(Address)

If payment is not received within the allotted time, appropriate steps to collect will be taken.

I thank you for your prompt attention to this matter.