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PSE&G Announces 99% of Customers Now Restored

This storm update from PSE&G states that about 8,000 customers are still without power.

The Following Is a Release By PSE&G:

PSE&G reports that it is making steady progress restoring service to the more than 571,000 customers impacted by Saturday’s storm.  In a notice dated Nov. 4 at 4 a.m., PSE&G announced that about 8,000 customers were still without power.

Here is the full update from PSE&G:

  • 99 percent of PSE&G customers without power due to the storm have now been restored.

  • 8,000 outages remain, primarily in Essex, Bergen and Passaic counties.

  • Crews continue to work around the clock to restore service.

  • Customers in Mercer, Gloucester, Burlington and Camden counties have been fully restored.

  • PSE&G has 262 crews and troubleshooters, 116 line contractor crews and 240 tree crews working around the clock to restore power.

  • In addition to its own crews, the utility is receiving assistance from mutual aid crews from  Alabama, Florida, George and Mississippi.

  • Downed wires should always be considered “live.” STAY AWAY FROM ALL DOWNED LINES. Do not approach or drive over a downed line and do not touch anything with which it might be in contact. To report a downed wire or other visible equipment damage, call 1-800-436-PSEG (7734). Provide the street as well as the nearest cross street.

  • Check on the well-being of elderly neighbors. See if they are safe and if they need extra blankets or other help. Contact local officials if assistance is needed.

  • Caution: Do not try to use a gas oven or range to heat a room. The appliance will deplete oxygen from the air, causing asphyxiation or deadly carbon monoxide poisoning.

  • Also be cautious when using space heaters. Read and follow the manufacturer’s instructions and heed warning labels. Be sure all members of the household understand how to operate space heaters safely.

  • To report a power outage, call PSE&G’s Customer Service line: 1-800-436-PSEG (7734).

  • Electric crews work to restore power to the largest numbers of customers first, taking into account “priority” customers, such as hospitals, police stations, fire stations, water and sewer facilities, schools, communications facilities (TV, radio, and telephone), and customers on life-sustaining medical equipment. At the same time, the utility restores power to homes and businesses, starting with the circuits serving the largest number of customers.

  • Customers with a handheld device, or who are at an alternate location with power, can also report power outages and view the status of their outage by logging in to My Account at pseg.com. General outage activity throughout our service territory is available online at www.pseg.com/outagecenter and updates are posted on pseg.com during severe weather.
Chuck Mahoney November 03, 2011 at 02:22 PM
Driving around yesterday I saw several out of state utility trucks parked on side streets, unoccupied. That implies to me that PSEG is not managing resources very well.
Joaquin Labour November 03, 2011 at 05:18 PM
The 95% is just no true. They removed my claim from my account and I'm still don't have power nor heat at home. I called the fire department and the answer was; "Go to Disney". As a new resident of SO I'm really very disappointed about the way the town authorities are managing this crisis--There's no plan and a big lack of communication with residents.
Chuck Mahoney November 04, 2011 at 02:30 PM
Still without power, no work crews in sight. I guess when they hit 95% they stopped working.
T Sturtz November 04, 2011 at 03:19 PM
They say 99% this morning, but much of Montrose and Tuxedo Park remain without power and no end in site. Why does South Orange have such a disproportionately large number of homes without power versus rest of state. Everyone should attend next town govt meeting and demand answers
Frank Stain November 04, 2011 at 04:05 PM
Well, I suppose this confirms what we knew already. The rich folks in the Montrose area of town are the 1%
Joaquin Labour November 04, 2011 at 04:06 PM
We should go to the meeting. This is just unacceptable! They didn't assess the different problems and condemned families to a whole week without power and heat...when the issue could be resolved by reconnecting a cable. Is this planning? is this the amazing job the claim the are doing?
Scott Egelberg November 04, 2011 at 04:27 PM
Just to clarify for everyone, PSE&G is a state run entity, not a SO one. So besides, for lobbying the company to help us, there is only so much they can do. Its really PSE&G that needs to realize their short comings here.
Margo Greene November 04, 2011 at 04:35 PM
The 95% or 99% figure does not seem accurate. I live in the Village Colonials area and there are still many of us with no power. Not just Montrose and Tuxedo Park. Please get this taken care of today!
Ian Miller November 04, 2011 at 04:45 PM
We are also still with out power in Tuxedo Park. Mom's insulin is going bad and will need to be replaced. I have been out of business for a week. Food is going bad. This has not been good. PSE & G keeps promising Tomorrow by 11:59 PM They said that Monday, Wednesday and now Friday. Thomas Edison… Where are you? Thank goodness for the efforts of one of the committee members of University Engagement, The day of charity part of SOS will still have the participation of our committee as well as an after party at an unannounced local restaurant
Chuck Mahoney November 04, 2011 at 04:48 PM
I can still blame the town. Where are the DPW trucks? Park Place is still blocked by fallen branches. Where is the Office of Emergency Management? Folks at Town Hall tell me there really is no such office, it is just Alex Torpey.
Joaquin Labour November 04, 2011 at 05:09 PM
By this time the President of the Town should personally know one by one the residents affected for this outage...That is his job and Yes, I blame the town which allow PSE&G run this crisis by its poor planning!
Alvaro Muir November 04, 2011 at 05:32 PM
+1 agreed. It's like our local officials aren't pushing hard enough. Funny enough, I had both a PSEG meter reader stop by and got my $350 bill for them this week.
Alvaro Muir November 04, 2011 at 05:34 PM
I'm a first year resident and equally disappointed. Really. 6 days? You'd think our local officials would be out walking the areas and talking to people. Our neighborhood is like a ghost town. I hate to vent but we need better communication solutions. I'm definitely attending town hall meetings now.
Joaquin Labour November 04, 2011 at 05:42 PM
Let's help them to get alerted---It seems like PSE&G doesn’t have a way to know who has the power restored and who doesn’t. Let’s help them; If you are at home now, hang a red t-shirt of your front door as indication of that YOU HAVE NO POWER YET. This will alert them of how many of us are still without power. It seems like some time they think they fix the problem by complete when in reality they have not.


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